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Your Rights and Our Legal Commitments

sikat88 operates under a clear legal framework designed to protect your account, your data, and your transactions — with full acknowledgment that access and eligibility depends on local…

Jurisdiction-aware policyDANA, OVO, GoPay & QRIS coveredAccount data protectionTransparent contact pathsIndonesia-specific terms

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How Our Legal Policy Applies to You

sikat88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction you have on this platform — from the moment you open an account through to each withdrawal you initiate via DANA, OVO, GoPay or QRIS. Participation in any activity on sikat88 depends on local law in your region; we

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do not extend access where local law prohibits it. Indonesian account holders in cities such as Bandung are subject to the same data-retention and transaction-logging standards as all other regions we serve. We retain transaction records for a minimum of twelve months to comply with our
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internal audit requirements. Any conflict between these terms and applicable local regulation will be resolved in favour of the applicable local rule. We update this policy when our operational or legal circumstances change, and we notify you via your registered account email within seven days of
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a material update.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

JALUR KONTAK LEGAL

Reach Us for Any Legal or Policy Matter

If you have a question about your rights, a data request, or a contractual concern, our support team handles legal inquiries through three dedicated channels.

PERLINDUNGAN AKUN & DATA

How We Protect Your Account and Information

Our security and data practices are built to give you a clear, verifiable picture of what we hold, how long we hold it, and how you can request changes.

Data Retention Period

We retain your personal data and transaction history for twelve months after your last account activity. After that period, data is either anonymised or deleted according to our internal data lifecycle schedule.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the platform. You can disable non-essential cookies via your browser settings at any time without losing account access.

Account Security Standards

Every account is protected by encrypted password storage and optional two-factor authentication. We never store your DANA, OVO, GoPay or QRIS credentials on our servers; payment tokens are handled entirely by the respective payment provider.

Data Access Request

You have the right to request a copy of all personal data we hold about your account. Submit the request through your account ticket system and we will deliver a structured data export within five business days.

Data Correction and Deletion

If any personal information we hold is inaccurate, you can request a correction through live chat or email. Account closure requests that include a data-deletion instruction are processed within ten business days.

Legal Contact Person

All formal legal correspondence — including court orders, regulatory requests and dispute notices — should be directed to our designated legal contact via the official email address listed in the Help section of your account.

Common Legal Questions Answered

The questions below come directly from account holders who want clarity on their rights, their data, and how our policies apply to them. Each answer reflects the actual practice we follow rather than a generic legal disclaimer.

Yes — access and eligibility depends on local law in your specific region. We do not knowingly accept accounts from areas where participation in online gaming platforms is explicitly prohibited under applicable local regulation.

We retain personal data and transaction records for a minimum of twelve months from your last account activity. After that, data is anonymised or deleted in line with our internal data lifecycle policy, unless a legal hold requires longer retention.

Yes. Log a ticket from the Help section of your account and we will prepare a structured data export covering your profile, transaction history and any communication records. We aim to deliver this within five business days of your request.

No. Payment credentials and wallet tokens for DANA, OVO, GoPay and QRIS are handled entirely by each payment provider's own secure infrastructure. We receive only a transaction reference and status — never your full payment credentials.

Contact us through live chat or email with a description of the error and any supporting documentation. Our compliance team reviews correction requests within two business days and confirms the update to your registered email address.

If you request account closure and include a data-deletion instruction, we process the deletion within ten business days. Any data required for legal audit purposes may be retained in anonymised form for the legally required retention period.

Direct all formal legal correspondence to the designated legal contact email listed in the Help section of your account. We acknowledge formal notices within 24 hours and route them immediately to our internal legal review process.

Your Rights and Our Legal Commitments

Reach Us for Any Legal or Policy Matter

How We Protect Your Account and Information

Data Retention Period

Cookie Policy

Account Security Standards

Data Access Request

Data Correction and Deletion

Legal Contact Person

Common Legal Questions Answered

01 Does my eligibility to use sikat88 depend on where I live in Indonesia?

02 How long does sikat88 keep my personal and transaction data?

03 Can I request a copy of the data sikat88 holds about my account?

04 Are my DANA, OVO, GoPay or QRIS payment details stored on your servers?

05 How do I request that incorrect personal information be corrected?

06 What happens to my data if I close my sikat88 account?

07 Where do I send formal legal correspondence such as a court order or regulatory notice?

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