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How sikat88 Protects Your Personal Data

At sikat88, your personal data is handled with clear purpose: we collect only what we need to run your account, process deposits via DANA, OVO, GoPay and QRIS…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyNo third-party data sellingRight to request deletionIndonesia data handling
sikat88 How sikat88 Protects Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

If you want to review, correct, or remove the personal data sikat88 holds about you, our privacy team is available seven days a week.

Live Chat Support Our live chat channel is open from 08:00 to 23:00 WIB daily.
Email Privacy Request Send a detailed written request to our privacy inbox.
In-Account Data Centre Log in, head to Account Settings, then select 'My Data' to download a copy…
DATA HANDLING STANDARDS

Six Ways We Keep Your Data Secure

From the moment you register on sikat88, multiple overlapping controls protect the data attached to your account.

End-to-End Encryption

All data transmitted between your device and our servers travels over TLS 1.3. This covers account registration forms, login credentials, and every payment instruction sent through DANA, OVO, GoPay or QRIS — no plain-text data crosses our network.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which lobby areas you visit most. You can review and withdraw consent for non-essential cookies at any time through the cookie banner in your browser footer.

Account Access Logs

Every login event — including the device type, approximate location, and timestamp — is stored in your account security log for 90 days. You can view this log under Account Settings > Security so you can spot any access you do not recognise.

Data Retention Schedule

Transaction records linked to DANA, OVO, GoPay and QRIS are kept for five years to satisfy financial-reporting requirements where local law requires it. Profile data not tied to a financial event is deleted 12 months after account closure if no legal hold applies.

Third-Party Sharing Limits

We share your data only with payment processors who need it to complete your transaction, and with identity-verification services required by applicable regulation. We do not sell, rent or exchange your personal information with advertisers or data brokers.

Right to Erasure Process

Request full deletion of your account data through live chat or email. Once we verify your identity, we erase or anonymise all non-legally-required records within 14 days and send a written confirmation to your registered email address.

Your Privacy Questions Answered

The questions below cover the situations our account holders ask about most — from what data is collected during a QRIS deposit to how long a closed account's records stay on file. If your question is not here, our live chat team can walk you through the specifics of your own account record.

We collect your name, email, date of birth, and the payment method you register — DANA, OVO, GoPay or QRIS. Device data and session tokens are captured automatically for security purposes. We do not collect more than is needed to verify your identity and process transactions.

No. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is processed directly by the payment provider. We receive a transaction reference and status code only — your wallet credentials and PIN are never transmitted to or stored on our servers.

Financial transaction records are retained for five years where local law requires it. General profile data — such as your email and login history — is deleted or anonymised within 12 months of account closure, provided no active legal or fraud investigation requires us to hold it longer.

Yes. Log in, go to Account Settings, then select 'My Data' to generate and download a full export. The file includes your profile details, DANA, OVO, GoPay and QRIS transaction history, session logs, and any support tickets linked to your account.

Only with parties that are necessary to operate your account — payment processors for DANA, OVO, GoPay and QRIS transactions, and identity-verification services where regulation requires it. We do not sell your data to advertisers, marketing companies, or any unrelated third parties.

Contact us via live chat between 08:00 and 23:00 WIB, or send an email request to our privacy inbox. Include your account ID and registered email. After identity verification, we complete the erasure within 14 days and send written confirmation to your email address.

We use session cookies for login persistence and analytics cookies to see which sections of the site you visit. Non-essential cookies can be withdrawn at any time via the cookie consent banner in your browser. Withdrawing analytics consent does not affect your account access or payment functions.